Information Collection and Use

The American Osteopathic Association (AOA) understands how important your privacy and safety are to you. In an effort to enable you to protect the privacy and security of your visits to our websites, this privacy policy explains what information the AOA intends to accumulate, and how the AOA intends to collect, protect, and use this information.

By using the site, you agree to the terms of this Privacy Policy, so please read through it carefully. If you do not agree to the terms of this Privacy Policy, please exit this site immediately.

The AOA is the sole owner of the information collected on We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

Personal Information Collection and Use:

“Personally Identifiable Information” (PII) refers to any information that identifies or can be used to identify or contact the person. This includes, but is not limited to, name, address, e-mail address, telephone number, and similar data.

The AOA does not collect PII about you except when you provide the information on a voluntary basis. The AOA collects the PII that you provide. The AOA may use the PII provided by you to conduct research, to improve this site, and to provide services to you. The AOA will disclose your PII to third parties when necessary for the provision of services to you, for the protection of others, and when required by law.

Aggregate information is information in summary form that does not contain PII. The AOA uses and allows third parties to use aggregate information to aid in the development or implementation of programs, products and services.

Online Advertising;

Information about your visits to this site, such as certain pages you have viewed (but not your name, address, email address or other personal information) is used to serve ads to you while browsing online. Our sites use cookies, web beacons, or similar technologies placed on your computer to help present, better target, and measure the effectiveness of the advertisements served to you on our website or through affiliate advertising network providers. ​No personal information about you will be shared with any third party advertisers. Some internet browsers may allow you to opt out of interest-based advertising. Please refer to the website you are visiting or your browser settings for more details.

You may opt out of receiving behavioral ads from third party advertisers who follow the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out section of the DAA website: You can also opt out of interest-based ads from third parties who are members of the Network Advertising Initiative (NIA):

Opting out of behavioral advertisements will not opt you out of traditional advertising.

Credit Card Account Information:

AOA does not disclose credit card account information provided by its members and customers. When members and customers choose to pay using their credit cards, AOA submits the information needed to obtain payment to the appropriate clearinghouse.


A cookie is a piece of data stored on the user’s hard drive which allows organizations to collect non-PII about the user’s use of a site. Once the user closes the browser, most cookies simply terminate. If you log in to the members-only area of, a short string of code is sent to your computer’s memory. This “session-based” cookie lets us know you already entered your password as you go to different pages on the site. If you do not use the password-protected parts of the site, you may block this session cookie and still use the rest of with no problems. If you register for DO Jobs Online, or DOCME online, a cookie will be set to recognize your preferences when you return to the site. If you block this cookie, you can still use the site.

Log Files:

The AOA uses IP addresses (i.e., information that identifies the location of computers or networks on the Internet that are accessing this website) to analyze trends, administer the site, track a user’s movements through the site, and gather broad information for aggregate use. IP addresses are not linked to PII.

Links and Suggested Resources: contains links to other sites. The AOA is not responsible for the privacy practices of other sites. This Privacy Policy applies solely to Should you follow a link to another site, you are encouraged to review the privacy policy applicable to that website.


From time-to-time you may see a survey on Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information.

Notification of Changes:

In the future, the AOA may make changes to this Privacy Policy. When we make changes or additions to our privacy policy, we will post the date of the update on the privacy statement. If you choose to reject any portion of this policy and have your PII removed from AOA records, please notify the AOA at

For suggestions, compliments, or complaints regarding or this Privacy Policy, please email the AOA at

AOA Physician Data Policy

The AOA has promoted osteopathic medicine for over a century. The AOA is the major source of information about osteopathic medicine and the important role of osteopathic physicians. Shortly after it was founded, the AOA conducted its first Census of the Osteopathic Medical Profession and published the results in its first Directory. The AOA has now organized its unique data resources into the AOA Masterfile, and will continue to use its data to promote this important profession.

The AOA collects data on all osteopathic medical students and osteopathic physicians, including those who are not AOA members. Osteopathic physicians are physicians who have graduated from medical schools accredited by the AOA. Each physician’s record includes demographic information, osteopathic medical school, postgraduate information, and current practice information. Demographic information includes gender, date of birth, mailing address and other contact information. Current practice information includes type of practice, self-identified specialty, licensure, and AOA board certification. Physicians may also ask the AOA to verify certain types of non-osteopathic postgraduate medical education, which then becomes part of their physician record.

The AOA obtains educational information only from primary sources. It obtains demographic information from osteopathic medical schools. The AOA also obtains address information from commercial sources and from other members of the osteopathic family, which includes osteopathic medical schools, state associations and specialty colleges.

The AOA also collects data on those who are not DOs but who are members of the AOA, such as auxiliary members and associate members.

The AOA Masterfile documents trends in the osteopathic medical profession and the important role osteopathic physicians serve in health care. It benefits the practicing physician by providing an easy way for the public, hospitals and licensing boards to verify credentials.

While data verification and authentication are the Masterfile’s primary purpose, the AOA shares limited information with other members of the osteopathic family, and licenses portions of its Masterfile to selected licensees. Both operate under carefully restricted information usage agreements. The AOA does not release home addresses to licensees when we have a business address. Licensees work with many health care related companies that offer a wide range of products and services for physicians and the larger medical community. They include:

  • Medical and professional journals
  • Drug recall and safety information
  • Continuing medical education programs
  • Physician credential verification services
  • Drug samples and pharmaceutical information
  • Medical equipment and supplies
  • Employment opportunities
  • General practice-related commercial offers of interest to physicians as consumers


The AOA takes every precaution to protect our information. We use SSL encryption to protect information online. We also do everything in our power to protect our database off-line. All information is restricted in our offices. Employees must use password-protected screens when they enter the database. The server we store personally identifiable information on is kept in a secure environment. We obtain educational information only from primary sources and the ability to change any information in the Masterfile is restricted to a small number of employees.

Physicians may direct the AOA:

To exclude them from all of the following:

  • The online AOA Directory (including the members-only section)
  • JAOA mailings
  • Special publications

Not to release contact information to affiliates or licensee

This option permits the AOA to contact the physician, but the AOA will not share any contact information with other members of the osteopathic family, or with its licensees, which is the basis for receiving most of their products and services, including journals, new product announcements, information about health hazards and information about drug recalls.

Not to release physician-provided information

This option means that the AOA will not release any physician-provided information to licensees or other osteopathic organizations. This non-release includes physician-provided information used to announce drug recalls and health hazards, information given to state licensing agencies and agencies verifying credentials such as hospitals and physician groups. These physicians will also be excluded from the AOA Directory and will not receive the JAOA or any AOA special publications.

The AOA invites you to contact the Customer Resource Center at (312) 202-8000 to change your contact status. These changes become effective immediately. ​​​​​